Service delivery: Gov’t harps on staff access to ICT

By Stanley Onyekwere

To ensure improved service delivery to residents in Abuja, the FCT Administration reiterated the importance of staff access to various Information Communication Technology (ICT) skills.

It was gathered that through the continuous capacity building interface scheme of the FCT Department of Reform Coordination and Service Improvement (RCSI) recently, hundreds of staff drawn from across the various Secretariats, Departments and Agencies (SDAs) of the FCTA were exposed to ICT skills.

According to the Director of RCSI, Dr. Jumai Ahmadu, who made this point during an interactive session with journalists on the programmes and activities of the Department noted that the training programmes were mainly train the trainers driven initiatives, with the aim to bring the workforce up to date with current technological trends, for efficiency in the system.

She noted that Department leverages on continuous exposure of staff to capacity building initiatives especially in ICT, to enhance improved service delivery to residents in the Territory.

Furthermore, she explained that RCSI which was established by the FCTA in January 2020 , to serve as a focal point for driving all changes, reforms, innovation and improvement efforts within the Administration in line with the overall frameworks set by the Office of the Head of the Civil Service of the Federation, Bureau of Public Service Reforms (BPSR), and other Central Agencies of Government, has been putting in place structures to boost its operations.

“Three Day Sensitization Workshop for Desk Officers on the use of the citizens engagement platform, BPSR Lunchtime series held monthly.

“Training of website managers n partnership with the Bureau of Public Service Reforms on the participation in the scorecard of assessment in FG websites.

“ And domestication of the FG E-Government Master Plan – talks with The National Information Technology Development Agency (NITDA) and deployment of standard operating procedures in partnership with the office of the head of the civil service of the Federation-on going”, she stressed.