From: Femi Oyelola, Kaduna
Kaduna Electric has set up rapid response teams to respond to downtime on Band A feeders in Kaduna and has called on customers to contact the teams to report faults for prompt response.
The four-member team is set up to cover Doka, Zaria, Rigasa and Barnawa regions each in Kaduna state where the majority of the Band A feeders are located to operate round the clock to ensure speedy clearance of faults and restoration of supply whenever there is a downtime.
A statement issued by the company’s Head of Corporate Communication, Abdulazeez Abdullahi, said setting up the rapid response team is part of Kaduna Electric’s efforts to ensure uninterrupted power supply to the Band A customers whose tariff has just been adjusted.
The statement said details of the team members including their names and phone numbers can be found on the company’s website at www.kadunaelectric.com and customers can contact them 24/7 to report downtime for prompt response.
Kaduna Electric also said in the statement that it has been meeting its obligations of providing up to 20 hours of power supply daily on its Band A feeders in compliance with the stipulations of the Service Based Tariff regime. This, it added, has earned it commendation from the Nigerian Electricity Regulatory Commission at the daily service review meetings which are held between the regulator and all distribution companies.
The statement said efforts are ongoing to upgrade lower Band feeders to higher bands for Improved power supply. It warned customers to desist from indulging in all forms of energy theft and meter tampering as it has taken measures to apprehend and prosecute perpetrators.
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