Public Complaints Commission resolves 170,000 cases so far, completes Ombudsman Radio

•Sets for CONLESS payment to staff in 2024

By Lateef Ibrahim, Abuja

The Public Complaints Commission, PCC,, has resolved a total of 170, 000 out of the 260,000 cases and complaints pending before it, the Chief Commissioner of the Commission, Hon. Abimbola Ayo-Yusuf has disclosed.
Hon. Ayo-Yusuf, who assumed the headship of the PCC, Abuja, in the year 2021, made the disclosure in an interview with the Peoples Daily newspaper in Abuja.
The Chief Commissioner of the PCC equally revealed that the Commission, under his tenure, has completed its radio station code named the ‘Ombudsman Radio’.
The resolved cases, according to him,
range from issues relating to roads, electricity and general things that affect Nigerians.
In the words of Hon Ayo-Yusuf, “We’ve handled a lot of cases. We have settled about 170,000 cases out of about 260,000 that we have.
“The complaints range from roads, electricity and general things that affect Nigerians.
“So, when the complaints come, we take them as one unit and treat. We will now run a case conference. At times, we now have symposium on them.
“We have done on multiple taxation, we’ve done (case conference) on reforms in correctional centres and we also did on airlines.
“All these delays and cancelation of flights, where all the Airlines’ Managing Directors come in for a case conference, with NCAA (Nigerian Civil Aviation Authority).
“Right now, we are working on ecological funds, asking the States’ Ecological Offices to come and tell us how they have spent their ecological funds.
“I think the main challenges that we have now is funds. That’s our main challenge”, he explained.
Explaining further, the Chief Commissioner said, “Yes, we have different cases. Every State has its own Commissioner that deals with their cases as well as their struggles.
“When the cases are federal in nature, that’s when they send them to us at the headquarters to treat
“But every state has a Commissioner and every state has a minimum of five area offices, where they can get complaints from people and the complaints range from roads, electricity and general things that affect Nigerians. “So, when the complaints come, we take them as one unit and treat. We will now run a case conference. At times, we now have symposium on them.
Speaking on the issue of Ombudsman Radio of the PCC, Ayo-Yusuf said, “My greatest achievement is the Ombudsman Radio that i have been able to finish up. We are just waiting for the President’s approval to start broadcasting”.
Continuing, he said, “During my tenure here, i was able to finish up five offices, five state offices. I have been able to get ten (10) offices from the Federal Ministry of Works, from the federal secretariat and we have been able to do a lot”.