By Christiana Ekpa
The House of Representatives, Tuesday asked the federal government to as a matter of urgency commence regular training of healthcare personnel in the public sector for effective service delivery.
The House equally urged the Federal Ministry of Health to conduct mandatory customer service training in all public hospitals and health facilities periodically.
The House resolutions followed the adoption of a motion moved on the floor of the House by Chinedu Emeka Martins during yesterday plenary .
Presenting the motion, the Lawmaker noted that quality of service delivery is crucial in healthcare management, especially in government hospitals.
Hon.Emeka Martins lamented that cases of negligence and impoliteness have been reported in government hospitals, leading to loss of confidence in the public hospitals.
He stressed “The Federal government has invested a lot in recent times to restore public confidence in the country’s healthcare system and boost patronage while driving the government’s agenda of fighting diseases and ensuring a healthy workforce.
“If public healthcare workers across the country are not re-trained on interpersonal skills, time management, and customer relationship management, Nigeria may face further rot in the healthcare sector, which could adversely affect the economy”.
He said that most patients prefer to seek medical treatment in privately run clinics and health facilities in preference to government hospitals.
“The alleged poor customer service delivery, negligence and unnecessary procedural hurdles would further erode public confidence and deplete patronage of the public healthcare system”.
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