By Stanley Onyekwere
The FCT Administration’s Reform Coordination & Service Improvement Department (RCSID), Dr. Jumai Ahmadu has disclosed that the department daily receives a total of 40,000 complaints from the residents on service delivery.
Ahmadu, explained that out of the 40,000 calls, genuine issues are promptly responded to by the FCT Administration, as some of them are not registered as complaint but errors, which emanated as a result of some residents calling to confirm whether the FCT Call line really existed.
Disclosing this to Journalists, during a briefing on the activities of the department, the Director further explained that most of the complaints received are for Abuja Environmental Protection Board (AEPB), considering the role it plays.
She however, linked the endless complaints about the board to traders that come out side Abuja for their businesses in the territory, which they litter the city after their day transaction.
In her words: “On a daily basis we receive so many calls, in a year if we put everything together we receive over 100,000 calls.
“These calls are not mainly on the services we render, somebody will Just get the number on radio and call to know whether the number is working, not complaints.
“When we talk about the real calls receive and actions taken, we can put them at 40,000”.
