Mobile financial services giant, OPay, has debunked widespread rumours circulating on social media alleging that customer accounts have been wiped out, deposits lost, or that the company’s operations have shut down.
In a statement released on Friday, the fintech described the claims as “entirely false, misleading and fabricated,” assuring Nigerians that all customer accounts and deposits remain safe, intact, and fully accessible.
OPay stressed that its operations across the country are running normally and that the company remains financially strong and committed to delivering secure, innovative, and reliable financial services to millions of users.
“As a licensed institution regulated by the Central Bank of Nigeria (CBN), with customer deposits insured by the Nigeria Deposit Insurance Corporation (NDIC), OPay maintains strict adherence to regulatory standards, transparency, and customer protection,” the statement said.
The company added that it continues to work closely with financial regulators to uphold the highest levels of security and trust on its platforms.
OPay also called out individuals spreading the false claims, urging them to come forward with verifiable evidence if they believe funds were taken from their accounts without authorization. The firm warned that it would pursue legal action against those peddling the misleading rumours.
“We urge the public to disregard such misinformation and rely only on updates from OPay’s official verified social media handles and website,” the company stated.
Customers who require help were directed to reach out via OPay’s customer service email and phone lines for both consumer and merchant support.
The company’s response comes amid a wave of panic-driven posts on WhatsApp, where users shared unverified voice note of sudden account losses. Claims OPay now firmly says have no basis in reality.
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